Returns & Exchange Policy

Last updated: 13 October 2026

Every OOS piece is thoroughly checked before it is packed and dispatched. If an eligible ready-to-ship piece has a fitting issue, you may request an exchange or store credit under the conditions below.

Return request window

• Contact OOS within 48 hours of delivery with your order number, the fitting issue and clear photographs.
• Wait for approval and return instructions before sending the piece.
• Once approved, the piece must reach OOS within 7 days of delivery.

Eligible pieces

Eligible ready-to-ship, unaltered pieces may be exchanged or returned for store credit. We do not issue cash refunds for eligible returns.

The piece must be unworn, unwashed, unperfumed and undamaged, with every tag, label and original packaging intact.

Not eligible

• Altered, custom-measurement or made-to-order pieces
• Blouses, separately stitched garments and accessories
• Sale, promotional or final-sale pieces
• Pieces showing wear, stains, fragrance, damage or removed tags
• International orders, except where OOS confirms a manufacturing defect or incorrect item

International orders

This section applies to orders delivered outside India (United States, Canada, United Kingdom, Europe, Middle East, Singapore, Malaysia, Hong Kong, Australia and New Zealand).

• International orders are not eligible for return or exchange for fitting, size or change of mind. Please check the size guide and write to us before ordering if you need help with measurements.
• If you receive a damaged or incorrect item, contact OOS within 24 hours of delivery with clear photographs and an unboxing video. After review, OOS may repair or replace the piece, or issue store credit if replacement is unavailable.
• Import duties, taxes, brokerage, shipping fees and payment gateway charges are non-refundable.
• If a parcel is refused, or duties are not paid and the parcel is returned or destroyed by customs or the courier, the order is not eligible for a refund.
• All payments are charged in Indian Rupees (INR). Differences caused by your bank’s exchange rate or fees are not refundable.

Return shipping

The customer is responsible for arranging and paying the return courier charges to OOS. Please use a tracked, insured service and retain the receipt until the return is completed. OOS cannot accept responsibility for a return parcel lost or damaged in transit.

Original delivery charges, duties, taxes and payment gateway charges are non-refundable.

Inspection and resolution

All approved returns are inspected when received. If the piece meets this policy, OOS will dispatch the approved exchange or issue store credit valid for 6 months.

Damaged or incorrect item

Every piece is thoroughly checked before dispatch. If you nevertheless receive a damaged or incorrect item, contact OOS within 24 hours of delivery with clear photographs and an unboxing video. After review, OOS may repair or replace the piece, or issue store credit if replacement is unavailable.

Colour and hand-work

Minor colour variation may occur because of screen settings, studio lighting and dye lots. Small variations in hand embroidery and handcrafted details are part of the character of the piece and are not defects.

Size and measurements

OOS offers one price for all sizes. Measurements supplied for alterations are subject to an accepted tolerance of ±0.5 inch.

Cancellations

• An order may be cancelled within 2 hours of placement if processing has not begun.
• A custom or alteration order cannot be cancelled after work has begun.

Contact OOS

WhatsApp or call +91 78378 38801 (Monday to Saturday, 11:00 AM – 7:00 PM IST), or email contact@oosind.com.